Terms and Conditions

New Accounts
All new accounts must provide either a credit card or credit application. Credit card customers must supply card # at the time of the order. Credit Cards
We accept Visa, MasterCard, American Express, Discover. Information needed to process: CC Billing Address, Account Number, CVV Security #, Expiration Date, Name as appears on card, cardholder signature on order. Credit Card orders are not eligible for dating terms. Credit Cards are charged at the time of shipment for cost of goods plus shipping charges.
 
Net Terms
Request for net terms may be submitted by providing a completed and signed Caffco Credit Application. Our credit application can be found online at www.Caffco.com. New applications for credit require at least 3 active credit references with: Owners name(s) and contact information, complete billing, shipping address and state tax resale number before credit can be considered. Please allow 2 - 4 weeks to establish terms.
 
Credit Policy
Failure to pay the full amount due on time or any unauthorized return of merchandise may result in the suspension of net term privileges. A finance charge of 1.75% is added each month to all balances over 30 days old. Dating programs and/or special promotions will not be available to customers with a history of late payments. All excise, export or import duties, transportation, insurance, shipping cost, and taxes relating to products are at the buyers expense for all items shipping outside the continental United States.
 
Collection Fees
Customer is responsible for reasonable legal fees incurred in collecting delinquent accounts.
 
Pricing
All pricing is wholesale. Caffco International reserves the right to change prices without notice.
 
Disclaimer
All terms and conditions, pricing and policies are subject to change without notice.
 
Shipping
F. O. B. Montgomery, Alabama. Default shipping is “best way” unless otherwise specified. Orders larger in size or weight may be delivered via common carrier/motor freight; oversized items or items that are motor freight only, as designated in the catalog, will be shipped via common carrier. This policy exists to ensure the best shipping rate for our customers. Customers will be responsible for inside or residential delivery and lift gate charges.
 
Back Orders
We reserve the right to ship back orders unless specifically instructed in writing to cancel back orders.
Cancellations, Claims & Returns Orders may be cancelled up to 72 hours prior to shipping. If you refuse a shipment without a cancellation authorization, your account will be charged a 20% restocking fee plus the return freight expense. To cancel an order, call our Customer Service Dept. 800-390-1193.
 
Exchanges
You will be refunded your original purchase price once we receive the item(s) and you place another order for the item(s) you wish to purchase.
 
Damages
If the shipping box is noticeably damaged, please file a claim directly with the carrier. All other claims or exchanges for your purchases must be within 30 days of delivery. Please note that it takes 7 to 10 business days to process returns once they arrive at our location. Upon receipt of your return, we will institute the refund process. Original shipping costs are not refundable. Return and exchange shipping costs are your responsibility. Caffco will, however, pay the return shipping costs if the return is the result of our error (incorrect or defective item). Please enclose a copy of order receipt, packing slip or invoice. We will credit for the product only once received. Returns must be in resale condition.
 
Ordering
Minimum Order:
Opening Order: $250.00 Re-order $150.00
All Caffco collections can be combined to meet minimums.
To meet the minimums for discounts and freignt caps, Caffco will allow two orders to be combined as long as they are placed within 7 days of each other.
Volume Volume Discount ** Freight Cap
0 - $749.00 0% 0%
$750.00 0% 15%
$1,500.00 10% 15%
$2,500.00 15% 15%
$5,000.00 25% 15%
**20% Freight Cap to: AZ, CA, ID, MT, NV, OR, UT, WA
 
Freight Cap does not apply to items marked MF (Motor Freight). Customers will be responsible for inside or residential delivery and lift gate charges.
 
Dating Programs:
 
Season: Christmas 
Volume: $750.00 
Order Dates: 12/1-9/1 
Ship Dates: 08/15-10/31
Due  Dec 10
 
Season: Spring
Volume: $750.00 
Order Dates: 6/1-2/1 
Ship Dates: 12/01-03/31
Due: May 10
 
Prior season must be paid in full before next seasons goods will
be shipped.
 
Dating Terms
Dating applicable to Pre-Book sales and must ship within the date ranges only and is subject to credit approval. Not applicable with any additional discounts
or promotions outside our normal discount structure.
 
PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.